digital kit

Today, customer management can make the difference between selling and not selling. To do so, it is necessary to implement a CRM that fits your company like a glove.

At DCIP Consulting we specialize in customized CRM, for which we study the company’s business model and develop a customized solution for the client.

However, some clients have a simpler business model, which allows us to adjust with a CRM marketplace, in these cases we have worked with SugarCRM, Salesforce, Zoho and Hubsopot.

The cost depends largely on the complexity of the business model, depends on whether you want to do analytics and data processing for reporting, and depends mostly on the number of users accessing the CRM.

Example 1. A robotics company sells robots for the agricultural market and has a fleet of 3 sales people who want to manage the customers and quotes submitted. This would be a simple case of basic implementation that could be done with a CRM marketplace. The cost of management and adjustment of the CRM would be 1800€ + VAT. Subsequently the system would have a maintenance cost of 40€/user/month + VAT.

Example 2. A cosmetics company wants to automate the sales process of its products to large wholesalers and/or distributors. This sales process is a complex process that not only goes through the sales people, but also requires a customized development that differs in each country where this company distributes. Moreover, it wants to feed this CRM with a Benchmark to measure results and make analytics. The development cost could be around 8000€ + VAT. In addition, a maintenance cost of 90€/user/month + VAT.

This service has been one of the most demanded last year due to COVID. It consists of implementing a system that allows users to work from home. But not only that, it is the perfect opportunity to digitize processes and group in “the cloud” all those documents that are necessary for the normal operation of the company.

It also allows for corporate e-mails, collaborative calendar management among employees, group videoconferences or increased security, since backups and versions of the different documents created are generated.

In order to carry out a correct implementation, it is necessary to plan and study the documents currently used by the company. Some of them will be transferred to the cloud platform and others will need to be adapted to be compatible with the type of document that the cloud tool can handle.

At DCIP Consulting we like to recommend Google Workspace as the perfect tool for this service, but in some companies we have had to adjust to Microsoft 365.

The cost of the solution depends on the number of users and the number of processes or documents we have to adjust.

Example. A training school with 3 teachers and 1 manager asks us to adjust their multiple documents and excel to be compatible with Google Workspace. It also requests corporate accounts to share internal work calendars, corporate emails, and requests to be able to make videoconferences with students when they can not come to class. In addition, some of these documents can be shared in an online teaching platform “Moodle”. The cost of the management of this Workspace was 80€ per user/month. In this case, as there were 4 users (3 teachers + the manager) the cost was 320€/month.

Imagine for a moment that many processes that a human does right now could be done by a computer.

For example, if you have monthly invoices that the system itself makes the invoice in the month that touches, with the appropriate concept and the invoice number that touches and send it to the customer and the company that manages the accounting. Something like this can be custom programmed (we use Laravel) for an approximate cost of about 1200€ + VAT / year.

For example, if you have to place an order every time you run low on stock you can also program the system to connect to your supplier’s API and execute the order.

For example, you are a restaurant or a hotel and you want to automate the whole process of reservations and payment gateway for those reservations. All without human interaction, without guestbook, without errors. And also the system allows the user to access an information panel where he can modify/delete the reservation according to your conditions. A system like this has an approximate cost of 1500 € + VAT / year.

The electronic invoice is also a simple digitalization of a process, as we have seen in the previous point.

It allows you to not have to depend on a PC to make the invoice, so you can make the invoice by accessing the Intranet and even the software allows you to send this invoice to the customer via email.

At DCIP we have a custom-made software with Laravel, which also connects with the CRM and allows data integration and export. The implementation cost is 1400€ + VAT/year.

Communications must be secure in any case, whether sending a simple email or making a payment through the online store.

It is therefore necessary to include SSL data encryption in any communication.

In addition, if your company has an Intranet, there must be access protection, user permissions, access control both in Database and LOGS.

It is complex to define the costs of an implementation in this sense, for example implementing SSL on your website and your corporate email can cost about 30€/month + VAT. On the other hand, the implementation of security in an Intranet of a clinic that uses high protection data (according to LOPD) can cost more than 1000€/month.

Company computers are constantly accessing the Internet and downloading e-mails that can be a potential danger to the company’s network infrastructure or the employee’s own PC.

To this end, it is necessary to define a strategy to incorporate software that allows for the detection of Antimalware, Antispyware, Antiphishing, Analysis and detection of threats in general.

From 100€/month + VAT per user you can enjoy a suitable software that controls these dangers, although in companies with a large technological infrastructure and/or that require a customized configuration for each user, the cost can be considerably higher.

Now you can take your company’s website to another level, for this it is necessary a more exhaustive study of competition and an analysis of those keywords that can attract potential customers.

Onpage and Offpage SEO positioning will allow you to increase the visibility of your business in those searches necessary for your business to increase its attraction. In addition, all this must be accompanied by a good linkbuilding strategy.

Month by month we will analyze the evolution of the keywords optimized on your site, and we will incorporate new keywords to maximize your conversions.

From 250€/month + VAT

Now that you have an ecommerce in your company, it is time to promote it with a sales strategy beyond your own online store.

It will be necessary a good analysis of the competition and define a business strategy that allows you to choose the major platforms and reference catalogs of the market that allow you to promote your products efficiently. These large Marketplaces will increase the visibility of your products and thanks to this you will be able to reach your potential customers.

From 250€/month + VAT